An account manager is responsible for overseeing the day-to-day workings of a customer account in a business. The role is more towards managing the client expectations and deliverables and passing on the feedback received to the concerned department. Hence, they are responsible for client satisfaction. So, you must hire the perfect person for the job. The first step to hiring an Account Manager is to create the perfect job description.
A well-thought of description can attract the right candidates for the job. Ensure that the job description has the correct title, summary, qualifications, and role and responsibilities to ensure that the hiring process is smooth. Read on to learn more about how to write an ideal account manager job description.
Job title of an Account Manager
The job title must convey the amount of experience and knowledge needed for the job being advertised. Also, ensure to add any specializations the job entails.
For example, based on seniority, the job title could be Junior Account Manager or Senior Account Manager. Other job titles include Account Administrator, Portfolio Administrator, etc.
Job Summary of an Account Manager
You can summarize the job requirements without venturing into the details. Cover the basics of the job, a bit about the company offerings, and the industry sector. You can describe what you are looking for in a candidate in brief. However, limit the job summary to 150-200 words.
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Roles & Responsibilities of an Account Manager
Some responsibilities you can include in the job description of Account Managers are listed below:
- Operating as a point of contact between clients and the internal departments
- Communicating with clients to understand the specifications and requirements
- Liaising with the internal team to understand the actual scope of work and TAT and convey to the client
- Operating as a point of contact between the assigned client and the company
- Fostering client relationships based on trust
- Identifying industry trends
- Collecting and analyzing customer data to better understand client behavior
- Keeping records of the client and internal team communications
- Ensuring a satisfactory experience for the clients
You may add any other expectations from the role to the Account Manager job description.
Qualifications of an Account Manager
Here are some qualifications you can use for the job listing:
- An accredited degree in Marketing or any allied field, preferably a Bachelor’s or Master’s (You can add to this depending on your requirements)
- Extensive product and service knowledge, in addition to an understanding of the industry
- Excellent communication skills, both written and verbal
- Outgoing with a problem-solving attitude
- Willingness to learn and adapt to situations
- Ability to analyze and present data to clients and stakeholders
- Knowledge of industry trends and customer behaviors
You may add to these qualifications before you finalize the job description for Account Manager.
While people may find success in sourcing Account Managers on job portals with the help of the right job description, the process is lengthy and resource intensive. You can do away with all the bottlenecks with Shortlyst, an AI-assisted recruitment tool that is the answer to all your hiring needs. Find the right candidate using keywords, interact with them and collaborate with your team for the best hiring experience.
